User testing is an essential aspect of web and app development, as it helps you understand how real users interact with your product and uncover any usability issues. With so many remote user testing tools available, it can be overwhelming to choose the right one for your needs. That’s why we’ve compiled this comprehensive comparison of the top 10 remote user testing tools, complete with real user feedback from Capterra and other review platforms. Discover which tool suits your business best and gain insights into their features, pros, cons, and pricing.
The top 10 remote user testing tools in 2024
- Userbrain – Start your free trial! ?
- UserTesting
- Lookback
- Maze
- Userzoom
- Testbirds
- Hotjar
- Loop11
- TryMata
- PlaybookUX
1. Userbrain
Userbrain offers continuous user testing, a global tester pool, easy-to-understand feedback, and customizable testing scenarios. Its intuitive interface and fast turnaround times for testing results set it apart. Userbrain also provides automated insights (AI) and presentation-ready test reports, accompanied by excellent customer service. The platform supports English, Spanish, and German testing, with more languages coming soon.
Pricing: Pay-As-You-Go $39 per test; subscriptions from $99 /month.
Types of research you can do with Userbrain
- Unmoderated usability tests
- Website testing
- Prototype testing (Figma, Adobe XD, InVision, Sketch, Marvel, etc.)
- Mobile testing (iOS and Android)
- Automated Insights (AI) analysis
- Native app testing (coming soon)
What do users say?
Remote UX research should be fast, efficient, and cheap. And it is with Userbrain! They’ve got the cost model spot on. I can dip in and out with pay-as-you-go credits with no commitment which I do for personal projects, and I can subscribe to make a real saving by buying monthly. It’s the best of both worlds. – Aaron C., via Capterra.
Userbrain Capterra ratings
Overall: 4.5 /5 from 85 reviews.
Ease of Use: 4.6
Customer Service: 4.6
Value for Money 4.4
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2. UserTesting
UserTesting provides video feedback from testers, customizable test plans, advanced user segmentation, and live conversation tests. The platform has a large pool of testers and offers in-depth user insights, multiple testing options, and robust analytics and reporting. However, the pricing is higher compared to other remote user testing tools, and customization options are limited in lower-tier plans.
Pricing: Custom Pricing (available on request).
Types of research you can do with UserTesting
- Unmoderated usability tests
- Moderated usability tests with live conversations
- Website testing
- Native app testing
- Prototype testing
What do users say?
I sometimes get test results where the audio and video of the user test is not of top quality. Because the user may not have the best headphone or microphone or a stable noise-free environment when testing. Additionally, sample size of user tests is sometimes too low to trust the results. – Craig S., via Capterra.
UserTesting Capterra ratings
Overall: 4.5 /5 from 123 reviews.
Ease of Use: 4.4
Customer Service: 4.4
Value for Money 4.5
3. Lookback
Lookback offers real-time user interviews, collaborative note-taking, session recording and analysis, and iOS and Android app testing. The platform provides in-depth user insights and has a user-friendly interface. It has a strong focus on qualitative data and supports mobile app testing. However, it has limited unmoderated testing options and no built-in tester pool. Additionally, technical issues are a commonly reported.
Pricing: from $149 /month.
Types of research you can do with Lookback
- Real-time user interviews
- Collaborative note-taking
- Mobile testing (iOS and Android)
- Session recording and analysis
What do users say?
The service encounters errors every time I conduct a session with a user. I’ve lost so much time and resources to this service. There’s absolutely no excuse for the amount of technical errors I encounter using this service every time. – Lauren A., via Capterra.
Lookback Capterra ratings
Overall: 3.4 /5 from 13 reviews.
Ease of Use: 3.5
Customer Service: 2.1
Value for Money 3.0
4. Maze
Maze provides prototype testing, usability testing, surveys and questionnaires, as well as heatmaps and analytics. The platform boasts quick turnaround times and integrates with design tools, making it an affordable option for businesses. Maze offers quantitative data analysis but has limited user segmentation options and no built-in tester pool.
Pricing: from $99 /month.
Types of research you can do with Maze
- Prototype testing
- Unmoderated usability tests
- Surveys and questionnaires
- Heatmaps and analytics
What do users say?
From the point of view that it is a software for design and usability testing, it leaves a lot to be desired. It’s a bit limited in question templates, I miss a multiple-choice format with images, for example. – Anonymous, via Capterra.
Maze Capterra ratings
Overall: 4.5 /5 from 10 reviews.
Ease of Use: 4.3
Customer Service: 3.8
Value for Money 4.1
5. UserZoom
UserZoom offers usability testing, surveys and questionnaires, card sorting and tree testing, and in-depth analytics. The platform provides comprehensive testing solutions, advanced user segmentation, robust analytics and reporting, and is scalable for businesses of all sizes. However, it has higher pricing compared to competitors and a steeper learning curve for new users.
Pricing: Custom pricing (available on request).
Types of research you can do with UserZoom
- Usability testing
- Surveys and questionnaires
- Card sorting
- Tree testing
- In-depth analytics
What do users say?
Provides non-coders the ability to mock up enhanced prototypes to evaluate design concepts. Having the ability to refine conceptual models to design constraints for each platform would save compromises when the finalized design enters the software development process.” – Steven S., via Capterra.
UserZoom Capterra ratings
Overall: 4.4 /5 from 10 reviews.
Ease of Use: 4.5
Customer Service: 4.6
Value for Money 4.6
6. Testbirds
Testbirds specializes in crowdtesting, bug tracking and reporting, usability and UX testing, and compatibility testing. The platform has a large global tester pool, focuses on functionality and UX, offers comprehensive test coverage, and provides customized testing solutions. However, Testbirds has no fixed pricing plans and may offer limited options for smaller businesses.
Pricing: Custom pricing (available on request).
Types of research you can do with Testbirds
- Crowdtesting
- Bug tracking and reporting
- Usability testing
- Compatibility testing
What do users say?
My experience is that you rarely hear from them. And if you do, you have to spend a lot of time filling in pre-survey forms without getting paid, only to find that a couple of days later you have been rejected. – Geoffrey, a Testbirds tester, via TrustPilot.
Testbirds G2 ratings
Overall: 3.8 /5 (from 18 reviews).
7. Hotjar
Hotjar provides heatmaps, session recordings, surveys and feedback polls, and conversion funnels. The platform offers a visual representation of user behavior, an easy-to-use interface, affordable pricing, and integrations with popular platforms. However, it has limited user testing capabilities and no built-in tester pool.
Pricing: from $99 /month.
Types of research you can do with Hotjar
- Heatmaps
- Session recordings
- Surveys and feedback polls
- Conversion funnel analysis
What do users say?
It’s a great little tool, especially given the price, but it doesn’t allow enough flexibility to be your main on-site research tool. It’s really good for starting out and doing some basic research. – Ioana G., via Capterra.
Hotjar Capterra ratings
Overall: 4.7 /5 from 492 reviews.
Ease of Use: 4.6
Customer Service: 4.5
Value for Money 4.5
8. Loop11
Loop11 offers usability testing, A/B testing, first-click tests, and detailed reporting and analytics. The platform provides a wide range of testing options, an easy-to-use interface, integration with popular platforms, and supports multiple devices such as tablets, mobiles, and desktops. However, Loop11 has limited regional coverage and may not provide diverse user perspectives for globally available applications.
Pricing: Subscription: from $199 /month.
Types of research you can do with Loop11
- Usability testing
- A/B testing
- First-click tests
- Detailed reporting and analytics
What do users say?
Loop11 is best to get real-time user perspectives. It records audio as well as video which helps to know feedback more thoroughly. It does not scale all different regions, so if your application is all over different parts of the world, you will not have different perspectives for your customers. – Komal S., via G2.
Loop11 G2 ratings
Overall: 3.5 /5 from 7 reviews.
9. TryMata / TryMyUI
TryMata, formerly TryMyUI, offers usability testing, prototype testing, and an extensive tester pool. The platform is one of the market leaders in the user testing space and has some interesting features, providing easy access to user feedback. However, some customers have criticised TryMata recently for poor customer support, sudden price hikes, and lack of care for customer feedback.
Pricing: Custom pricing (available on request).
Types of research you can do with TryMata
- Task-based tests
- Unmoderated usability tests
- Website and mobile app testing
- Video feedback from testers
What do users say?
Started off good, but the lack of any care for customers, feedback is so evident in the responses and lack of. The platform itself is ok. I closed my account, due to a price hike (that I disagreed with) and I can no longer even access the test data I had paid for that was less than one week old. – Anonymous, via Capterra.
TryMata Capterra ratings
Overall: 3.6 /5 from 16 reviews.
Ease of Use: 3.2
Customer Service: 3.6
Value for Money 2.9
10. PlaybookUX
PlaybookUX offers usability testing, prototype testing, and unlimited team collaboration. The platform enables the entire team to get involved, receive customer feedback, and analyze results. PlaybookUX is known for its excellent collaboration features and customer support.
Pricing: from $49 /month.
Types of research you can do with PlaybookUX
- Moderated and unmoderated usability tests
- Website, mobile, and desktop app testing
- Video feedback from testers
- Customizable test plans
What do users say?
Overall, PlaybookUX is an excellent platform for UX and product people to get feedback. Awesome way to get the whole team involved and hear from your customers. – Hatherly F., via Capterra.
PlaybookUX Capterra ratings
Overall: 3.6 /5 from 16 reviews.
Ease of Use: 3.2
Customer Service: 3.6
Value for Money 2.9
Your next steps: start user testing!
Wait, you’re still here? You must have missed the part about Userbrain’s generous free trial, including 2 user tests on the house.
Selecting the right remote user testing tool is crucial for ensuring a seamless and enjoyable user experience for your target audience. Each tool in this comparison offers unique features, strengths, and pricing structures to cater to a wide range of business needs.
Userbrain, in particular, stands out due to its continuous user testing, customizable testing scenarios, global tester pool, and competitive pricing options. With a strong commitment to exceptional customer service, an intuitive interface, and fast turnaround times, Userbrain is an excellent choice for businesses seeking actionable insights and improvements.
Remember that the best user testing tool for your organization depends on your specific requirements, goals, and budget. Take the time to carefully evaluate each option, and consider trying multiple tools to find the perfect fit for your needs. Ultimately, investing in the right user testing tool will empower you to create user-centric products and services that delight your customers and contribute to the long-term success of your business.
