Looking to switch from UsabilityHub to another user testing tool? Here are 6 alternatives to UsabilityHub to consider offering more than just running summative studies.

So, you came here looking for UsabilityHub alternatives that offer you even more possibilities to test your website, app or early prototype?

UsabilityHub is a remote user research platform that takes the guesswork out of design decisions by validating them with real users. It was founded by Mateja Milosavljevic in 2010.

What is it that makes UsabilityHub so special?

UsabilityHub allows you to run summative studies like first-click and five-second tests, design surveys or preference tests of multiple design solutions. You will receive written answers and can either recruit your own participants or use UsabilityHub’s integrated participant panel.

But UsabilityHub isn’t for everyone.

Probably the biggest disadvantage of UsabilityHub is that it only delivers written answers to your research questions which makes it harder to understand the real thoughts of your participants.

Although UsabilityHub really offers great written feedback, using only this tool can prevent you from really understanding your usability problems as you don’t see the participants interacting with your product.

Here are the best-rated UsabilityHub alternatives which offer you more than just written answers:

• Userbrain
• Lookback
• UserTesting
• Userlytics
• UserZoom
• Loop11

Without further ado, let’s dive into the six best competitors to UsabilityHub’s user research platform:

Userbrain

Of course we’re going to place our own software at the top of the list. We’d be silly not to, wouldn’t we?

If you think that UsabilityHub is a good remote user research platform but you really want to understand your participants and watch them while they’re struggling with your products, then we’ve got your back!

Pros of Userbrain compared to UsabilityHub

With Userbrain you receive access to professional features as standard, such as:

• Screen and audio recording – With Userbrain you’ll get a screen and audio recording where you can watch the participant doing your test.
• AI user testing – Analyze user tests in a matter of seconds with Userbrain’s powerful AI assistant. No more note-taking!
• Auto-create test tasks: Describe what you want to test in plain language and generate the tasks and questions instantly.
• Ask Userbrain: Ask plain-language questions about your results right in the dashboard.
• MCP Integration: Connect Userbrain to Claude, ChatGPT, or other AI tools and query your test results directly from your AI tool of choice.
• Tests of interactive prototypes – With Userbrain you can test your prototypes built in eg. InVision, Sketch, or Figma, while with UsabilityHub you can’t test fully interactive prototypes.
• Multi-site testing – When testing with Userbrain, sending your testers to another website as part of your test is possible.

You can create a free account and even get your first test free of charge.

Cons of Userbrain compared to UsabilityHub

• No 5-Second & First-Click Tests included – Compared to Userbrain, UsabilityHub also supports the recording of qualitative data like heatmaps, clickstreams and path analysis.

Userbrain’s pricing in comparison to UsabilityHub

Userbrain is more affordable than UsabilityHub, with pricing starting at $49/month. UsabilityHub (now Lyssna) has a free plan, but its Growth plan starts at $199/month, or $1,990/year (about $165.83/month billed annually).

• 30-Day Free Trial: Sign up and get 2 panel testers, 5 sessions with your own users, and access to all testing and analysis features, no credit card needed.
• 100% Satisfaction Guarantee: If unsatisfied with a user test, Userbrain will find you a new tester and refund your test credit for the inconvenience.
• Starting at just $49 / month: Looking to start user testing without breaking the bank? Userbrain’s Starter plan gets you 3 panel testers and 1 test setup a month, for you and 1 team member.
• Plus – $249 / month: 10 panel testers and 3 test setups a month, for you and 3 team members.
• Flex – from $1,100 / year: 30 testers a year to start, scalable up to 300 a year, with unlimited test setups and team members.
• No Sales Call Needed: Starter, Plus, and Flex are all self-service and can be booked within a couple of minutes; only Enterprise pricing requires a quick chat.

Here’s what one Userbrain reviewer says about the pricing options:

“The best thing about Userbrain is the pricing structure. It’s also affordable for companies who are testing in small volumes”

Lookback

When you already have access to a pool of user test participants and if you want to have lots of features to adapt to your user testing workflow, Lookback is a great alternative to UsabilityHub.

Pros of Lookback compared to UsabilityHub

• Screen activity recording – When testing with Lookback you’ll get a screen and audio recording, while with UsabilityHub you only get written answers.
• Remote moderated testing – Lookback allows you to directly talk with participants – live and face to face in moderated user tests.
• Broadcast your research –Use the “Live” feature to broadcast your research to your team. Invite them to watch and gain insights.

Cons of Lookback compared to UsabilityHub

• Smaller built-in panel – Lookback now offers participant recruitment (powered by User Interviews), but it’s a newer addition than UsabilityHub’s participant panel, and included sessions are limited by plan.
• No free version – With UsabilityHub, there’s a pricing option that is free and allows you to test for a limited length of 2 minutes with your own participants. However, Lookback does not have a free version available.
• Connection drops – As Lookback supports live testing with participants there might be connection drops during a session, something which is reported by a couple of reviewers.

Lookback’s pricing in comparison to UsabilityHub

1. All Lookback Subscriptions are billed annually.
2. Lookback’s Freelance Plan costs $299/year, including 10 sessions and 1 panel recruitment (extra recruits $49 each).
3. The Team Plan costs $1,782/year, including 100 sessions and 10 panel recruitments (extra $38 each).
4. The Insights Hub Plan costs $4,122/year, including 300 sessions and 30 panel recruitments (extra $31 each).
5. There is also a custom Enterprise Plan (extra panel recruits $25 each).
6. There is a 60-day free trial – no credit card required.

UserTesting

UserTesting was the first unmoderated user testing tool ever and therefore had plenty of time to build up one of the largest participant networks in the industry, spanning more than 60 countries. This allows customers to receive very fast feedback, with access to a very sophisticated platform with lots of possibilities to run and analyze their user tests.

Pros of UserTesting compared to UsabilityHub

• Prototype testing – While UsabilityHubs only supports running tests of wireframes, UserTesting allows you to test interactive prototypes built in e.g. InVision, Sketch, or Figma.
• Multi-site testing – With the UserTesting tool, you can send your participant to another website during the test. In the UsabilityHub dashboard you can only do this as part of the test itself.
• Screen and audio recording – UserTesting focuses on videotaping problems and recording users responses and reactions to the task you specify them to complete.

Cons of UserTesting compared to UsabilityHub

• Very Expensive – UserTesting is one of the most expensive user testing tools on the market. It doesn’t publish numeric pricing for its Advanced, Ultimate, or Ultimate+ plans, so you’ll need to request a quote, and enterprise contracts can run well into five figures annually.
• No free trial – Even though the price for UserTesting is very high, there’s no free trial to find out if it works for you. Lookback, by comparison, offers a free trial to test it.

UserTesting’s pricing in comparison to UsabilityHub

UserTesting doesn’t publish pricing for its Advanced, Ultimate, or Ultimate+ plans. You’ll need to contact their sales team for a quote, whereas UsabilityHub’s Growth plan is listed publicly at $199/month (or $1,990/year, about $165.83/month billed annually).

Userlytics

Userlytics offers very competitive pricing options for a suite of user research tools at the expense of an outdated user interface.

Pros of Userlytics compared to UsabilityHub

• Multiple user research tools in one – With Userlytics, you’ll have access to a suite of user research tools like Card Sorting or Tree Testing besides the classic remote user testing functionality.
• Automated and multilingual transcriptions – Receive an AI-generated searchable transcription of your user test.
• Quantitative metrics – Compared to UsabilityHub, Userlytics offers a more sophisticated reporting on quantitative metrics like time on task, SUS, NPS or SUPR-Q.

Cons of Userlytics compared to UsabilityHub

• Outdated user interface – The user interface is considered old and challenging in terms of usability by a couple of reviewers on G2.
• Complex pricing plans – Userlytics offers six different pricing tiers all with different options and features. It could be hard to choose the right plan for your needs.
• No demographic information about users – Compared to UsabilityHub, Userlytics doesn’t provide much demographic information about the participants (like income bracket, age and gender).

Userlytics pricing in comparison to UsabilityHub

As mentioned, the pricing options of Userlytics can be quite hard to decide on. Userlytics offers:

1. Project Based: custom pricing per session (minimum 5 sessions)
2. Enterprise: $34 per session, as low as $30 per session with annual volume
3. Self-Recruitment Premium: $699/month, billed annually
4. Advanced: $999/month, billed annually
5. Limitless: custom quote for specific projects and unconventional profiles

UserZoom

UserZoom offers moderated and unmoderated user testing. The UserZoom brand has since merged into UserTesting, though the UserZoom platform itself remains active for existing customers.

Pros of UserZoom compared to UsabilityHub

• Moderated recruiting – You can tell UserZoom your exact test participant criteria and screening questions and they will recruit testers for your moderated research studies in 5 business days or less.
• Moderated user tests – UserZoom supports moderated and unmoderated user testing on desktop and mobile devices.
• Testing fully interactive prototypes – UserZoom allows you to test fully interactive prototypes, while with UsabilityHub, this possibility isn’t provided.

Cons of UserZoom compared to UsabilityHub

• Contracts are billed annually – You need to pay for a year upfront.

UserZoom’s pricing in comparison to UsabilityHub

UserZoom no longer publishes standalone pricing. Since the brand merged into UserTesting, existing customers manage pricing and contracts through their UserTesting account manager, while new customers are directed to UserTesting’s Advanced, Ultimate, or Ultimate+ plans.

Loop11

Loop11 is a useful UX tool for benchmarking a site’s KPIs, finding out where exactly users are encountering an issue, and gathering quantitative data on UX improvements.

Pros of Loop11 compared to UsabilityHub

• Support for accessibility user testing – Loop11 customers can now tap into the AccessWorks database for all accessibility testing needs, saving time that would otherwise be spent recruiting testers for face-to-face testing.
• Records audio and video – Seeing and hearing your participants taking the test helps to analyze the feedback more thoroughly.

Cons of Loop11 compared to UsabilityHub

• No included recruitment – Loop11 doesn’t include participant recruitment in its platform plans by default, so bring-your-own-testers is the norm, though recruitment can be arranged separately.
• No free version – UsabilityHub offers a free version, and Loop 11 doesn’t.
• No editing after a test has been launched – You can’t edit a test after publishing it; you can only delete it completely. Thus, you should double-check the test in preview mode before allowing it to go live.

Loop11’s pricing in comparison to UsabilityHub

Loop11 charges a monthly fee for the platform’s usage, and participant recruitment isn’t included by default, as you’ll typically provide your own users (recruitment can be arranged separately).

1. Rapid Insights starts at $179/month billed annually, or $199/month billed monthly.
2. Pro costs $358/month billed annually, or $399/month billed monthly.
3. Enterprise pricing is custom.
4. Plans are cheaper when paying annually.
5. All plans include a 14-day free trial.

Summary: The Top 6 UsabilityHub Alternatives

To wrap things up, it’s evident that UX/UI designers in 2026 have a wealth of UsabilityHub alternatives to choose from, each with its unique set of pros and cons. Whether it’s Userbrain’s screen and audio recordings or Loop11’s focus on accessibility user testing, there’s a suitable option for designers of all backgrounds and budgets.

When weighing these alternatives, it’s crucial to assess your specific project needs and objectives, as this will help you identify the platform that provides the optimal mix of features, user-friendliness, and cost-effectiveness. By taking the time to thoroughly examine each option, you can be confident in selecting a UX/UI testing tool, ultimately leading to improved products for your users.

Find the perfect user testing plan for your needs

If you’re still struggling to choose the perfect UsabilityHub alternative for your needs, check out our comprehensive guide. We aim to remove the guesswork and provide as much information as possible so that you can make the right choice. After all, every business and every project is different!

So why not give these UsabilityHub alternatives a shot? Your users will surely appreciate it! Always remember that the key to exceptional UX design is refining your work through iterative testing and learning from genuine user feedback. Here’s to successful and inspired designing!