As of May 25th 2018, the European Union's (EU) regulation, the General Data Protection Regulation (GDPR), has been enforceable and we have diligently ensured that Userbrain's practices are compliant with GDPR.

Userbrain is and remains steadfast in our commitment to safeguarding the security and privacy of the data entrusted to us, as well as aiding our customers to comply with regulations like the GDPR.

These are the measures that Userbrain is committed to as one of your data processors:

• Secure Data Transfer and Storage outside the EU: We have ensured, and continue to ensure, that transfers of personal data outside the European Economic Area (EEA) are conducted under the necessary safeguards. Our customer Data Processing Agreement includes the EU Model Clauses, which represent industry standards for data safety. This signifies Userbrain's commitment to protect any data originating from the EEA in accordance with European data protection standards.
• All data is encrypted in transit.
• Userbrain will promptly inform you of any incidents involving your users' personal data.

Data Processing Agreement

Should you require a Data Processing Agreement from Userbrain, we remain at your service at support@userbrain.com. Kindly provide the following information: account email, name, company name, address, country.

GDPR Compliant Privacy Notice

We have updated, and continue to maintain, our privacy policy to encompass all GDPR-related aspects.

Right to Access and Portability

Our users have the capability, which we continuously provide, to export all their account data into a machine-readable format. This is applicable for both customers and testers on the account settings page.

Right to Erasure

We have empowered our users with the ability to execute a GDPR-compliant deletion. This will completely eradicate all traces of your customer or tester details, including your user test videos from our system, permanently.

Right to Rectify

Our users have the option to amend any account-related data, like email addresses, on the account settings page. We have ensured that updating your contact information is also reflected within third-party systems.

Data Breach and Data Security

In order to comply with the GDPR, we have implemented and continue to maintain a notification system and emergency processes for instances of loss, alteration, unauthorized disclosure of or access to any personal data. Should a data breach occur, we will promptly inform you of any incidents involving your personal data.

Should you have any queries about the GDPR or wish to understand how Userbrain can assist you in maintaining compliance, please don't hesitate to contact support@userbrain.com.