Logo: Empire State BuildingEmpire State Building

Assess the booking process for ticketed tourist attractions.

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Demographics

GB

Website URL

http://esbnyc.com
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Task 1

Imagine, that you and your best friend just arrived in New York City and wish to plan your sightseeing. At the top of the list is the Empire State Building.
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Task 2

You want to buy a ticket for tomorrow. Look at all the options you have and explain the differences between them.
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Task 3

Choose the best fit for you and your friend. Go through the whole checkout process as far as possible (of course without making an actual payment).
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Task 4

To avoid any trouble, you want to know if there are any specific items that aren't allowed in the building. How do you solve this?
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Task 5

How would you describe your experience? Do you have any unanswered questions?
Use this template

By clicking here, you can set up your very own user test with this template as a base. Your first ever user test is free, and you can adapt the template later.