Imagine you want to spend the evening out with your best friends and have decided to go to the cinema.

Book tickets for you and your 3 friends (you are all students) for the film you like most at the cinema nearest to you. The seats should be together, if possible. You can use fake information, but stop the process before entering any payment information.

How would you describe your experience so far?

When was the last time you've purchased a ticket for something online? How does your experience compare?