Logo: UberUber

Evaluate navigation, cost estimation, and dispute handling in a rideshare app.

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Demographics

US

Website URL

https://www.uber.com/at/en/
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Task 1

Imagine that you are currently spending some time in Austria. Tomorrow, at 1:00 pm, your four colleagues and you will need a ride from Vienna airport to an event at the Opera House. You want to go by taxi.
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Task 2

How much will this one-way trip cost? Try to find out.
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Task 3

Try to schedule your ride for tomorrow at 1:00 pm to the Opera House.
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Task 4

Oh no! After your ride, you have been incorrectly charged an extra $20. Try to get a reimbursement.
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Task 5

Imagine, you were just laid off and you need to make some money until you find a new job. A friend advised you to try driving for Uber. Find out how much you could earn and try to sign up as a driver.
Use this template

By clicking here, you can set up your very own user test with this template as a base. Your first ever user test is free, and you can adapt the template later.