Evaluate the ease of subscribing & cancelling a premium service.
Demographics
USWebsite URL
https://www.youtube.com
Task 1
Imagine you are a frequent YouTube user and are annoyed by the ads. A friend of yours has told you that you can disable ads by subscribing to YouTube Premium.
Task 2
Try to find out what features are included and how much it costs to subscribe to YouTube Premium.
Task 3
The features and the price are such that you have decided to give it a try. You can use sample data. Go as far as possible without entering any payment details. Continue with the next task when you are done.
Task 4
Find out how you can cancel the YouTube Premium subscription and if there are any additional fees.
Task 5
How would you describe your experience? What can be improved?